Last Updated: 13 January 2026
Privacy Policy
Main St Locksmith ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how Main St Locksmith collects, uses, discloses, and protects your personal information when you use our emergency locksmith services, visit our website at [Your Website URL - please replace with actual URL if available, otherwise consider removing this bracketed part or stating "our website"], or otherwise interact with us. By using Main St Locksmith's services, you agree to the terms outlined in this policy.
1. Information We Collect
Main St Locksmith collects various types of information to provide efficient and reliable emergency locksmith services.
A. Information You Provide Directly To Us
When you request service, whether by phone, through our website's contact forms, or via email, you may provide us with personal information, including: * Contact Information: Your name, phone number, email address. * Service Location Details: The address where you require service. * Service-Specific Information: Details about your locksmith needs, such as the type of lock, vehicle make/model (for automotive locksmith services), or property type. * Payment Information: If you make a payment directly to us (e.g., via phone for an immediate service call deposit), we may collect payment card details. However, please note that most payment processing is handled by secure third-party payment processors, as detailed in Section 6.
B. Information We Collect Automatically
When you visit our website, Main St Locksmith may automatically collect certain information about your device and browsing activity through cookies and similar technologies: * Device and Usage Information: Your IP address, browser type, operating system, unique device identifiers, pages viewed, referring/exit pages, and the dates/times of your visits. * Location Data: If you enable location services on your device, we may collect general location data (e.g., city, state) to help direct you to relevant services.
2. How We Use Your Information
Main St Locksmith uses the information we collect for the following purposes:
* To Provide Services: To dispatch technicians, schedule appointments, confirm service requests, and perform the requested emergency locksmith services. * To Communicate With You: To respond to your inquiries, provide updates on your service request, send service confirmations, and follow up after service. * To Process Payments: To complete transactions for services rendered. * To Improve Our Services: To understand how our services are used, analyze website performance, and make improvements to our offerings and customer experience. * For Legal and Safety Purposes: To verify identity for security reasons (e.g., before unlocking a property or vehicle), prevent fraud, comply with legal obligations, and enforce our terms and conditions. * For Marketing: With your consent, we may send you occasional promotional messages about our services or special offers. You can opt out of these communications at any time.
3. Data Protection and Security Measures
Main St Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include: * Secure storage of digital data. * Access controls to restrict who can view your information. * Encryption for sensitive data transmission where appropriate (e.g., our website uses SSL/TLS encryption).
While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, Main St Locksmith cannot guarantee absolute security.
4. Third-Party Services
Main St Locksmith may share your information with trusted third parties for specific business purposes:
* Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as website hosting, email communication services, dispatch software, and customer support. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. * Payment Processors: When you make a payment for our services, your payment information is processed by secure third-party payment processors. Main St Locksmith does not directly store your full credit card details on our servers. The processing of your payment information is subject to the privacy policies of these third-party processors. * Google Analytics: We use Google Analytics to help us understand how visitors use our website. This service collects information such as your IP address, pages visited, and time spent on our site. This data is aggregated and anonymized to help us improve our website and services. You can learn more about how Google uses this data at https://policies.google.com/privacy/partners. * Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
5. Cookies and Tracking Technologies
Main St Locksmith's website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. * What are cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and provide information to the website owners. * How we use cookies: * Strictly Necessary Cookies: Essential for the website to function correctly (e.g., enabling navigation). * Performance/Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This data is used to improve our website's functionality and user experience (e.g., Google Analytics). * Functionality Cookies: Remember your preferences and choices (e.g., language settings) to provide a more personalized experience. * Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.
6. User Rights Under Applicable US State Privacy Laws
Main St Locksmith respects your privacy rights. While our primary operations are in Englewood, OH, we are committed to respecting the rights afforded to individuals by applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar laws in states like Virginia, Colorado, Utah, and Connecticut, where they apply to our collection and use of personal information.
Depending on your state of residence, you may have the following rights concerning your personal information: * Right to Know: You have the right to request information about the categories and specific pieces of personal information Main St Locksmith has collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Access: You have the right to request a copy of the specific personal information we hold about you. * Right to Correct/Rectify: You have the right to request that Main St Locksmith correct inaccuracies in your personal information. * Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., for completing a transaction, detecting security incidents, or complying with legal obligations). * Right to Opt-Out of Sale or Sharing: Main St Locksmith does not sell your personal information. If our practices were to change, you would have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. * Right to Non-Discrimination: Main St Locksmith will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" information provided in Section 9. We may need to verify your identity before processing your request.
7. Data Retention
Main St Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes: * Service Records: Information related to completed service calls (e.g., name, address, type of service performed) may be kept for several years for warranty purposes, repeat service needs, and legal compliance. * Billing Information: Financial transaction data is retained for tax and accounting purposes as required by law. * Marketing Preferences: If you have opted in to receive marketing communications, we will retain your contact information until you opt out.
When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable laws.
8. Updates to This Privacy Policy
Main St Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services after any changes signifies your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Main St Locksmith handles your personal information, please contact us:
Main St Locksmith Address: 5 Main St, Englewood, OH 45322 Email: info@mainstlocksmith.com
